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Hanover Car Insurance

Smart Score

63

Industry Average: 75

Smart Score

63
/100

Industry Average: 75

Customer Service

6
/10

Industry Average: 7.7

Claims Process

7.8
/10

Industry Average: 8

Value for Price

4.8
/10

Industry Average: 7

Hanover Overview

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Hanover Insurance knows that the cheapest car insurance may not always be the best, so they offer customers a wide range of protection options, world-class claims handling, 24/7 online self-service tools, flexible payment plans, easy to read bills and more.

Lines of Business:

Hanover Ratings Breakdown

Smart Score

63

Hanover: 63
Industry Average: 75
Hanover: 63
Industry Average: 75

Why our Smart Score matters

Hanover’s Smart Score of 63 was created by combining weighted averages of ratings for customer service, claims process, and value for price from 3rd party sources as well as our own research. We view these as the most important factors since they cover the entire experience of shopping for, maintaining, and making a claim on an insurance policy.


How our Smart Score is calculated

Data comes from customer reviews, officially filed complaints, financial stability data, and other insurance industry rating companies. Combining these metrics and sources provides the most accurate and broad-based analysis of what matters most when considering Hanover’s overall quality compared to other auto insurers. While there is some overlap between our three primary metrics, each has unique characteristics that set them apart from each other.


What does this mean for you?

With a score of 63, Hanover falls short of the industry average of 75. While this metric isn’t the be-all and end-all, it’s definitely a good point of reference when comparing auto insurance options.

Customer Service

6

Hanover: 6
Industry Average: 7.7
Hanover: 6
Industry Average: 7.7

Our customer service score measures two primary things: user satisfaction when interacting with Hanover’s representatives, and their experience with online tools like quoting and managing a policy via website or app. Hanover’s customer service score comes from a variety of places. These include user reviews on Honest Policy, as well as other analytics companies such as JD Power, Insure.com, and Consumer Reports.


What does this mean for you?

As you can see from Hanover’s service score of 6, they have a weak rating compared to similar auto insurance companies, which clock in at an average of 7.7.


With minimal sources reporting customer service data for this company, we can’t calculate the estimated range. Consequently, we’re not certain about the accuracy of this score, but it’s the closest estimate we have.

Claims Process

7.8

Hanover: 7.8
Industry Average: 8
Hanover: 7.8
Industry Average: 8

Our claims process score looks at users' experiences when filing claims with Hanover. It takes into account not only claim outcomes, but also the ease of making and tracking a claim, as well as how fast Hanover handles it.


Hanover’s claim score is derived from various sources. These include reviews from Honest Policy users, and outside sources including Consumer Reports, Insure.com and JD Power. We round off our calculation with official complaints filed with the National Association of Insurance Commissioners (which primarily are claim related). These complaints are weighted against the size of each company to ensure an apples-to-apples comparison. This gives our claim score the most complete picture of what to expect when filing a claim with Hanover.


What does this mean for you?

Evident from a claims score of 7.8, Hanover has a reasonable rating compared to the average claim score of 8 for similar auto insurance companies.


The ratings between sources vary a bit. Calculating with the given range and number of sources reporting, we’re almost certain the true score lies between 6.4 and 9.2. With those moderate bounds, we’re pretty confident about the accuracy of their 7.8 rating.

Value for Price

4.8

Hanover: 4.8
Industry Average: 7
Hanover: 4.8
Industry Average: 7

Hanover’s value score measures customer satisfaction when considering how much they pay versus the quality of their experience when dealing with the company.


How Hanover comes up with the price of a policy varies by state, and relates to a number of different factors. Some of these include driving record, how much you use your car, location, age, gender, and the car you drive. While price is a critical factor for most insurance customers, what they get for that money is even more important. As with our other scores, this rating comes from a variety of sources: Honest Policy, JD Power, Insure.com, Clearsurance, and Consumer Reports.


What does this mean for you?

Hanover’s value for price score of 4.8 is not great compared to the average of 7 from other auto insurance companies.

The ratings between sources vary a bit. Calculating with the given range and number of sources reporting, we’re almost certain the true score lies between 3.3 and 6.3. With those moderate bounds, we’re pretty confident about the accuracy of their rating.

Hanover Auto Official Complaints

Official Complaints

Better than average

Tracks how many more or less official complaints Hanover has than average. With an index of 0.49 Hanover is better than average.


The complaint index comes from two variables for each year and type of insurance.

  • The percentage of how many complaints Hanover has filed against them with the National Association of Insurance Commissioners (NAIC) compared to the total number of complaints filed with every company.

  • The percentage of how much insurance business (total policy premiums) Hanover has compared to the total amount of business of all the other companies.

By weighting complaints and business against their totals, and then dividing share of compliants by share of the market, we get the index value. With 1.0 being an average number of complaints, a 0.5 would be half as many complaints. With an index of 0.49 Hanover is better than average.

Hanover Coverage Options

When it comes to thier car, everyone has a different situation and differing needs for protection. While every auto insurer offers the same standard coverages. they tend to differ when it comes to what they offer or optional additional protections. Below we list and describe all the extras offered by Hanover

Available OptionsWhat it meansSee something wrong?
Loss of Use Coverage

Covers any additional living expenses, meaning any necessary expense that exceeds what you normally spend.

Emergency Assistance Coverage

Covers cost of any emergency services called when involved in an incident

Roadside Assistance

Usually covers towing, battery service, flat tire service, fuel delivery, lockout service, and extrication.

Rental Reimbursement

Helps you pay for transportation expenses, such as a rental car or public transportation fare, while your own vehicle is being repaired after a covered insurance claim.

Original Equipment Manufacturer Coverage

Helps ensure aftermarket parts will not be used when repairs are made to your vehicle

Glass Coverage

Protects the cost of fixing or replacing a broken windshield.

New Car Replacement Coverage

Pays the value of a brand new car of the same make and model of the your car if your car is declared a total loss.

Hanover availability in these states

Hanover Auto Discounts

While all companies offer a range of car insurance discounts, it's hard to judge any individual discount's value in a meaningful way. For one, the discounts are typically a percentage off the base price, instead of the whole policy.

What does this mean?

Your best bet is to directly discuss your particular situation with an agent to make sure you're getting all the discounts that you may be eligible for on your auto policy. For reference, we've listed all the discounts we believe Hanover has below in order to hlep determine which ones may fit your profile (though keep in mind that they can vary by state).

Available OptionsWhat it meansSee something wrong?
Passive Restraint

Applies to vehicles with safety features such as automatic braking systems (ABS), airbags, or automatic seatbelts.

Anti Theft Device

This discount is for cars with alarms, and other theft deterrents. It typically only applies to comprehensive coverage however.

Multiple Policy

While insurers are out to protect drivers, they also need to make money, and they tend to make more when a customer has multiple products (policies) with them. As a result, they can offer savings when drivers pair their car policy with another (home, renters, umbrella, etc.) policy.

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How does Hanover compare to other insurance companies? Click the following links below to compare Hanover to other top insurance companies.

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