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New Jersey Manufacturers Car Insurance

Smart Score

95

Industry Average: 75

Smart Score

95
/100

Industry Average: 75

Customer Service

9.7
/10

Industry Average: 7.7

Claims Process

9.7
/10

Industry Average: 8

Value for Price

8.9
/10

Industry Average: 7

New Jersey Manufacturers Overview

NJM Insurance has been in business since 1913, offering their service only to members of certain groups. They dropped their restrictions only in 2018, but are already known for excellent customer service and variety of non-standard, but practical policies on auto, homeowners, renters and umbrella insurance. NJM sells policies directly to customers by phone and online rather than through agents, and offers different discounts on other property insured through their organization. Commitment to being a better driver and other safety features can save you money as well. It’s not the cheapest option if you don't qualify for any deals, but it is for sure a company to trust.

Lines of Business:

New Jersey Manufacturers Ratings Breakdown

Smart Score

95

New Jersey Manu: 95
Industry Average: 75
New Jersey Manu: 95
Industry Average: 75

Why our Smart Score matters

New Jersey Manufacturers’s Smart Score of 95 was created by combining weighted averages of ratings for customer service, claims process, and value for price from 3rd party sources as well as our own research. We view these as the most important factors since they cover the entire experience of shopping for, maintaining, and making a claim on an insurance policy.


How our Smart Score is calculated

Data comes from customer reviews, officially filed complaints, financial stability data, and other insurance industry rating companies. Combining these metrics and sources provides the most accurate and broad-based analysis of what matters most when considering New Jersey Manufacturers’s overall quality compared to other auto insurers. While there is some overlap between our three primary metrics, each has unique characteristics that set them apart from each other.


What does this mean for you?

With a score of 95, New Jersey Manufacturers rises above the industry average of 75. While this metric isn’t the be-all and end-all, it’s definitely a good point of reference when comparing auto insurance options.

Customer Service

9.7

New Jersey Manu: 9.7
Industry Average: 7.7
New Jersey Manu: 9.7
Industry Average: 7.7

Our customer service score measures two primary things: user satisfaction when interacting with New Jersey Manufacturers’s representatives, and their experience with online tools like quoting and managing a policy via website or app. New Jersey Manufacturers’s customer service score comes from a variety of places. These include user reviews on Honest Policy, as well as other analytics companies such as JD Power, Insure.com, and Consumer Reports.


What does this mean for you?

As you can see from New Jersey Manufacturers’s service score of 9.7, they have a solid rating compared to similar auto insurance companies, which clock in at an average of 7.7.


The ratings between sources are very consistent. Calculating with the given range and number of sources reporting, we’re almost certain the true score lies between 9.2 and 10.2. With those tiny bounds, we’re very confident about the accuracy of their 9.7 rating.

Claims Process

9.7

New Jersey Manu: 9.7
Industry Average: 8
New Jersey Manu: 9.7
Industry Average: 8

Our claims process score looks at users' experiences when filing claims with New Jersey Manufacturers. It takes into account not only claim outcomes, but also the ease of making and tracking a claim, as well as how fast New Jersey Manufacturers handles it.


New Jersey Manufacturers’s claim score is derived from various sources. These include reviews from Honest Policy users, and outside sources including Consumer Reports, Insure.com and JD Power. We round off our calculation with official complaints filed with the National Association of Insurance Commissioners (which primarily are claim related). These complaints are weighted against the size of each company to ensure an apples-to-apples comparison. This gives our claim score the most complete picture of what to expect when filing a claim with New Jersey Manufacturers.


What does this mean for you?

Evident from a claims score of 9.7, New Jersey Manufacturers has an outstanding rating compared to the average claim score of 8 for similar auto insurance companies.


The ratings between sources are very consistent. Calculating with the given range and number of sources reporting, we’re almost certain the true score lies between 9.4 and 10. With those tiny bounds, we’re very confident about the accuracy of their 9.7 rating.

Value for Price

8.9

New Jersey Manu: 8.9
Industry Average: 7
New Jersey Manu: 8.9
Industry Average: 7

New Jersey Manufacturers’s value score measures customer satisfaction when considering how much they pay versus the quality of their experience when dealing with the company.


How New Jersey Manufacturers comes up with the price of a policy varies by state, and relates to a number of different factors. Some of these include driving record, how much you use your car, location, age, gender, and the car you drive. While price is a critical factor for most insurance customers, what they get for that money is even more important. As with our other scores, this rating comes from a variety of sources: Honest Policy, JD Power, Insure.com, Clearsurance, and Consumer Reports.


What does this mean for you?

New Jersey Manufacturers’s value for price score of 8.9 is excellent compared to the average of 7 from other auto insurance companies.

The ratings between sources vary a bit. Calculating with the given range and number of sources reporting, we’re almost certain the true score lies between 7.5 and 10.3. With those moderate bounds, we’re pretty confident about the accuracy of their rating.

New Jersey Manufacturers Auto Official Complaints

Official Complaints

Better than average

Tracks how many more or less official complaints New Jersey Manufacturers has than average. With an index of 0.1 New Jersey Manufacturers is better than average.


The complaint index comes from two variables for each year and type of insurance.

  • The percentage of how many complaints New Jersey Manufacturers has filed against them with the National Association of Insurance Commissioners (NAIC) compared to the total number of complaints filed with every company.

  • The percentage of how much insurance business (total policy premiums) New Jersey Manufacturers has compared to the total amount of business of all the other companies.

By weighting complaints and business against their totals, and then dividing share of compliants by share of the market, we get the index value. With 1.0 being an average number of complaints, a 0.5 would be half as many complaints. With an index of 0.1 New Jersey Manufacturers is better than average.

Customer Reviews

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Out of 5

0 Reviews

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100%

of customers would reccomend this company to a friend

4 customer reviews

Kian B

Auto Customer

About a year ago I got into a bad accident on the thruway back from work and it had essentially totaled my car. NJM had completely replaced it since I had purchased the car about two months prior. I was absolutely ecstatic and loved how easy it was to work with them, and I have recommended them to all my friends. They also have many great policies and discounts such as multivehicle, electronic payment, new car model, and collision coverage.

Price Value: 4

Claim Satisfaction: 4

Customer Service: 3

Recommend: yes

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HonestPolicy User

Auto Customer

NJ Manufacturers is a great place to have auto insurance. They are fair with prices and have great customer service. They are always quick, kind, and helpful.

Price Value: 4

Claim Satisfaction: n/a

Customer Service: -

Recommend: yes

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Diane D

Auto Customer

When making a claim and removing an auto from the policy, the representative looked up what my adjusted monthly payments would be through the end of the year. Very much appreciated her extra effort. I really like the fact that you don't get bounced around from person to person here. The initial person you deal with tries to the best of their ability to answer all your questions.

Price Value: 4.5

Claim Satisfaction: 4

Customer Service: 5

Recommend: yes

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HonestPolicy User

Auto Customer

Though they may be a little bit more then what others out there charge, you definitely get your bang for your buck. The customer service you receive is unbelievable. Always friendly and always willing to help. They never push you trying to buy more products that you don't need. And the best part is you get a dividend check from them each year which usually covers your first payment of the year!!!

Price Value: 4

Claim Satisfaction: 5

Customer Service: 5

Recommend: yes

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New Jersey Manufacturers Coverage Options

When it comes to thier car, everyone has a different situation and differing needs for protection. While every auto insurer offers the same standard coverages. they tend to differ when it comes to what they offer or optional additional protections. Below we list and describe all the extras offered by New Jersey Manufacturers

Available OptionsWhat it meansSee something wrong?
Roadside Assistance

Usually covers towing, battery service, flat tire service, fuel delivery, lockout service, and extrication.

Antique or Collector Car Insurance

Special insurance for antique and collectors cars.

No Fault Coverage

Insurance that pays no matter who was responsible for the incident causing the claim.

Work Loss Coverage

Insurance that covers some of the lost wages an insured would have as a result of a car accident.

New Jersey Manufacturers availability in these states

New Jersey Manufacturers Auto Discounts

While all companies offer a range of car insurance discounts, it's hard to judge any individual discount's value in a meaningful way. For one, the discounts are typically a percentage off the base price, instead of the whole policy.

What does this mean?

Your best bet is to directly discuss your particular situation with an agent to make sure you're getting all the discounts that you may be eligible for on your auto policy. For reference, we've listed all the discounts we believe New Jersey Manufacturers has below in order to hlep determine which ones may fit your profile (though keep in mind that they can vary by state).

Available OptionsWhat it meansSee something wrong?
Anti Theft Device

This discount is for cars with alarms, and other theft deterrents. It typically only applies to comprehensive coverage however.

Multiple Policy

While insurers are out to protect drivers, they also need to make money, and they tend to make more when a customer has multiple products (policies) with them. As a result, they can offer savings when drivers pair their car policy with another (home, renters, umbrella, etc.) policy.

Defensive Driver

Most often only applies to older drivers who take a certified defensive driving course.

Compare

How does New Jersey Manufacturers compare to other insurance companies? Click the following links below to compare New Jersey Manufacturers to other top insurance companies.

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