Home Insurance Information: 10 Steps on Evaluating and Managing a Policy

June 24, 2017

Scheduled Personal Property


You’re a homeowner and now need dwelling coverage. Insurance information can be confusing or hard to find, and comparison sites can be frustrating. Buying homeowners or condo insurance may seem misleadingly simple but is much trickier than most other types of insurance.

While it may be easy enough to get a quote from an agent and buy a policy, the devil is in the often unmentioned details. While there are reasons why it is so complicated, in this guide we provide pointers for considering which insurer to choose, what to do once you have a policy, and tips for dealing with making claims.

One of many perils to watch out for.

Which homeowner insurance carrier to choose

You obviously want the company that fits your budget best and offers at least the protection that most home insurance policies provide coverage for. Yes, price comparison versus typical homeowners rates is important, but there are other important things to consider as well.

1. Prioritize companies with positive marks for claims processing.

The most important interaction you’ll ever have with an insurer is if you have to make a claim with them. Unfortunately, it may be months or years of paying them before this situation arises. Finding out that their claims service is terrible after paying in hundreds or thousands of dollars is supremely frustrating. Not to mention, a financial punch in the gut.

To research insurance information about companies with good claims processing scores, you can use our unparalleled list of insurer profiles, or go view them at individual third-party rating companies such as JD Power.

2. Be smart about choosing deductibles

Most policies will have deductibles ranging from $500 to $2500. However, they can also have a percentage value based on the total amount of dwelling coverage. These generally range between 2% and 10%. These percentage deductibles are most often found for coverages relating to nasty weather such as hurricanes, hail and other major wind events.

The problem with percentage-based deductibles is that if you have a home insured for $315,100 (national median home price) with a 5% to 10% deductible, you’ll have to pay $15,755 to $31,510 before insurance kicks in. As a result, it may be better to choose a flat dollar amount for your deductible over a percentage-based option, but it depends on a number of factors such as the overall price difference between those options, the value of your dwelling, and how much financial burden you can comfortably bear. At the very least, it’s worth doing the math to figure out what the dollar amount would be for the deductible and/or ask your agent or insurer about it.

3. Be aware of risks or exclusions that may disqualify you from coverage or a claim.

When it comes to your insurance, there are numerous things your insurer won’t cover. These exclusions fall into two categories called ineligible risks and policy exclusions. For ineligible risks, each insurer has different levels of risk they’re willing to take on—what’s called their “appetite” for risk. These cover wide-ranging things such as dog breeds, distance to coast, type of roof or its age, wood-burning stoves, or even whether you have junk in your yard (see table below for examples).

Generally, these are things you don’t need to worry much about since if your agent or the insurer sees that you have any of these ineligible risks, they won’t sell you a policy in the first place. However, it’s possible that some of these risks might go unnoticed and the insurer sells you a policy anyway, or you may initially qualify, but then you do something down the road that would qualify as one of their ineligible risks. Fortunately, when claims arise in cases such as these and they find out about the ineligible risk, as long as you didn’t intentionally mislead the insurer, they will generally pay for your otherwise covered loss. Unfortunately, unless you then fix whatever the ineligible risks are, they will likely drop you after paying the claim, or not renew you when the current policy term is up.

Ineligible Risks (Nationwide Home CA)


For instance, someone robs you blind: if you don’t file a police report or don’t have an inventory of your possessions along with evidence of having owned them (such as bills/receipts or photos), your insurer may not cover the claim or may provide a reduced payment. Alternatively, a falling tree branch puts a hole in your roof: while your insurer would likely cover the damage from the tree (assuming it wasn’t already sickly or rotting), they might not cover you for later damages if you don’t take steps to “protect the house from further damage” (such as by preventing subsequent water damage from rain falling through the hole by covering it with a tarp).

While boring to read over and consider with an active and critical eye, it’s definitely worth looking at the exclusions section of your policy before signing. In the future, we plan to provide a better way to ferret out this type of information for each insurer in an easier to view/understand way. If you want a heads up when that happens, create an account over at Honest Policy to get a notice when it’s available.

Policy exclusions on the other hand, as the name suggests, are exclusions built right into your insurance policy contract. If you trip up with a rejected claim down the road, these will likely be yanking the rug.

4. Figure out which extra dwelling coverages you may need.

Some risks or perils are always excluded or limited. However, there are many ways to upgrade your policy to better suit your needs. You can do this through the use of endorsements or add-ons to your policy. While the list of possible endorsements is extensive (and can be viewed company by company in most states here), there are definitely a few that many should consider.

Useful home endorsement examples

Personal Property Replacement Cost

For instance, a typical policy covers the personal possessions in your home for their actual cash value (ACV). This means that if there is a claim, the insurer will pay you depreciated value of your stuff. So if you spent $1000 on a nice TV a few years back, and it gets stolen or melts in a fire, you won’t be paid enough back to replace it with one of similar quality as it was when you got it. For that, you’ll need a personal property replacement cost endorsement. This will give you enough to fully replace the TV without having to pay extra out of your pocket. (Though, depending on the policy terms, they may opt to simply repair something instead of replacing it).

Actual Cash Value vs Replacement Cost
Actual Cash Value vs Replacement Cost
Ordinance and Law Coverage

The same goes for rebuilding your home. If you want enough coverage to fully rebuild, you’ll want replacement cost coverage on your dwelling as well. Further, if your house is old and out of code, you may want additional coverage for the cost of bringing it up to code after a loss. This is known as an ordinance or law endorsement. If you also want protection against the surge in labor and materials cost following a natural disaster, consider an extended coverage endorsement.

Scheduled Personal Property

While insurance covers your personal property, more expensive items may require additional coverage to protect them. Such things may include artwork, jewelry, furs, silver, coins or stamp collections, personal computers, expensive cameras, musical instruments, firearms, golf equipment, and china or crystal. These items will generally have built-in limits for a standard policy (many policies cover up to $1000 in furs for example). So, you’ll only want the extra endorsement if the value of your property exceeds those limits.

Scheduled Personal Property
Commonly Scheduled Items

5. Bundle insurance and limit risk for savings

Yes, it’s more complicated than to shop for auto and home insurance separately. However, there are significant savings if you’re willing to have both with the same company. The same can also go for bundling your home policy with an umbrella or life insurance policy.

Minor additions to your home can also provide savings that offset the cost of installing them. Examples include fire/burglar alarms, deadbolts, and storm shutters.

If you have a lousy credit score, consider trying to start improving it. In most states, a good or great credit score can save you hundreds to thousands of dollars.

If you’d further reading on how to choose homeowners insurance, Value Penguin and The Simple Dollar have worthwhile guides as well. Simple Dollar also has a good one regarding auto insurance.

While you have a policy

1. Keep records and your insurer up-to-date

If you make any major changes to your house or purchases of particularly expensive items, let your insurer know. Keep any records, receipts, or appraisals, as well as all insurance information. Ideally, take some photographs of your things as well. You should keep your records somewhere they won’t be destroyed in the event of a disaster. It’s super frustrating to spend the time to keep records of belongings, then lose both in a fire.

When renovations add to the value of your dwelling or you build another structure on the property, you’ll want to update your coverage to protect it. If you install a pool or buy a trampoline, your insurer will likely have certain guidelines to follow. Let’s say you buy a new set of fancy camera equipment or golf clubs. Check with your insurer to see if you are covered. If not, you will need an extra endorsement to protect it.

2. Shop around occasionally

As with any other type insurance, you may be able to find significant savings by comparing prices with other insurers. It may not be worth your time to shop every year. Doing so every 2 or 3 years, however, can save a lot in the long run.

3. If you have problems, be the squeaky wheel.

Trying to resolve issues with your insurer is a good first step. Unless of course, it’s a complaint along the lines of overly aggressive marketing or offering misleading price quotes. In this case, you have another useful avenue — filing an official complaint with your state’s department of insurance. Conveniently, the National Association of Insurance Commissioners (NAIC) has a handy tool that will link you directly to the complaint forms for your state and provides all sorts of other insurance information.

When making claims

1. Making small claims isn’t necessarily bad

You can also hire a public adjuster, who makes your case for you. This will cost a percent of the payout (10-25%). How much is determined by state limits and whether the claim is related to a declared emergency. Find these folks at napia.com. Be sure to keep an eye on their references and level of experience. It may seem unappealing to give up a percentage of your claim payout. However, a study of 76,000 claims in 2010 revealed that those who used one received 19 to 747 percent more for catastrophic related claims (hurricanes). For non-catastrophic claims, they received 574 percent more (on average).

The common wisdom with auto and home insurance is that it is not worth making a claim for small things. Because it will increase your premiums,  it’s better to wait only until you need to make a big claim. In most cases, small claims might not affect your premium at all. If they do, it’s generally only a small amount per year (roughly $100 to $150). Your agent or an underwriter may be able to tell you more specifically what would happen if you ask.

2. Don’t be afraid to stand up to your insurer

If you’re unhappy with your claim result and challenge it, there’s a decent chance you’ll get a better result. According to a Consumer Reports survey, those who contest receive an extra $6,000 on average. In order to contest, there are a few steps you can take.

When an insurer says something is not covered, review the policy language for yourself to better understand it. See if they’re missing something. If they are willing to pay a claim, but the damage they’re covering is inadequate, you can request a sit-down with an “adjuster” to review the estimate line-by-line. If that doesn’t help, you can also get a few second opinions from independent contractors to bolster your argument.

You can also hire a public adjuster, who makes your case for you. This will cost a percent of the payout (10-25%). How much is determined by state limits and whether the claim is related to a declared emergency. Find these folks at napia.com. Be sure to keep an eye on their references and level of experience. It may seem unappealing to give up a percentage of your claim payout. However, a study of 76,000 claims in 2010 revealed that those who used one received 19 to 747 percent more for catastrophic related claims (hurricanes). For non-catastrophic claims, they received 574 percent more (on average).

If you like further reading on tips for making claims, check out the guide at SmartAsset.


There is a fair bit to be aware of when it comes to your home or condo insurance. Fortunately, none of it is particularly difficult or terribly time-consuming. The value you’ll get out of taking these extra steps will likely make it well worth your time. To get more in depth insurance information, and get free comparison quotes, this is a good place to start.

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